In the event your package  was not delivered successfully we'd suggest that you contact us immediately so we can  open a missing package claim for you with the delivery company . Once opened, we'll supply you with a claim number.

Unfortunately a claim can take up to 30 days to be completed depending on the shipping company. 

We' d also suggest you contact  the shipping company with the claim number to get information on how the claim is going. 

Once that claim is closed we'll contact you with a resolution.