Shipping policy

To Our Valued Customers,

Currently use the services of UPS and USPS exclusively for shipping. Please note shipping methods and transit times only take effect after the order has been fully processed and marked as shipped by the carrier. Paying for expedited shipping does not speed up the orders processing item, only delivery / transit time. Listed in the shopping cart you'll have select options such as the  following for your timely delivery within the contiguous US. International packages delivery dates  unfortunately are not guaranteed.

PROCESSING: All orders are subject to a 3 business day processing time frame. unless items are listed as same day shipping.

SAME DAY SHIPPING: To ensure your order ships the same day,  The item has to be labeled as SAMEDAY and orders must be placed by 1pm CST for a same day ship out. Any order placed after the listed time, Will ship the next business day. 

FREE SHIPPING: offers free shipping for all hair orders subtotal $79.00 and over for orders shipped within the contiguous U.S. Unfortunately this promotion excludes International , overseas, Hawaii, Alaska, US Territories.

FLAT RATE SHIPPING: offers 8.99 flat rate shipping for orders $79.99 and under for orders shipped within the contiguous U.S. Unfortunately this promotion excludes International , overseas, Hawaii, Alaska, US Territories. 

SHIPPING CHARGES: The total cost for purchase or any product will include the shipping charges shown on your invoice. Original shipping fees are non- refundable in the case of returned products. These fees are for paid services for delivery provided by the carrier, and will not be refunded if your items are returned for a refund back to

DUTIES & TAXES: International Customers (Outside Of US And Military Installation Customers) Need To Pay Duty Tax Or/And Customs Fee. This Amount Is Calculated in Proportion To Your Order Amount.  These charges are in no way affiliated with and are the sole  responsibility of the recipient.  cannot waive  or pay for any duties or fees you may acquire. For More Information About Duty Tax Or Customs Fee Contact Your Customs Office.

LOST PACKAGES:  In the event you encounter a lost package, The customer must contact the shipping carrier ( USPS or UPS) Trace department to open a missing package claim.  The investigation can take anywhere between 1-30 days before  a resolution is reached. For you to received a refund from your claim would have to be closed out as lost by the shipping company with the proper paperwork supplied.

COVID-19 NOTICE: With the spread of COVID-19, we find ourselves in a time of global uncertainty. Our hearts go out to everyone impacted, and we will continue to operate in the best interests of our families, customers, and communities.

Even if it takes us a little longer to respond. This global crisis has left our facilities across the US and around the world with limited associates and customer service representatives, resulting in longer response times and delays in processing returns and shipping online orders. We appreciate your understanding and patience. Please continue to check your email for all order status updates. We'll send you an email once items are shipped from our distribution center.

Thank you for being such an important part of our HairSisters family. Now more than ever, we feel extremely grateful for our team of amazing associates and for you, our valued customers.