FAQ

  1. What are your hours of operation?
  2. I don't have an account, can I use someone else's to place an order?
  3. What are your processing times?
  4. Do you offer free shipping?
  5. I've paid for expedited shipping and my order is still processing why? 
  6. What is a backordered Item?
  7. How can I cancel my order? 
  8. Where can I find my tracking number? 
  9. Why do you still take the funds if the transaction was declined?
  10. How do I return an item (s)?
  11. How long does it take for a refund to reflect back onto my card? 
  12. Why was my return rejected? 
  13. I've received the wrong color / item how can we fix this? 
  14. How long Does APO shipping takes?
  15. Why do I have to pay duties and taxes?
  16. My package shows delivered and I don't have it what should I do?