Subject
Count
Date
1.
What are your hours of operation?
9053
3/29/2017
2.
Is HairSisters a wholesaler?
3411
3.
I don't have an account, can I use someone else's to place an order?
2940
4.
Can I special order a color that's not listed on the site?
2737
5.
What's same day shipping?
4189
6.
Do you offer free shipping?
4690
7.
Why hasn't my order shipped some items were same day shipping and some were not?
3641
8.
I've paid for expedited shipping and my order is still processing why?
3052
9.
Can I change my order once it has been submitted?
2836
10.
What is a back ordered Item?
2461
11.
Why does it take up to 72 hours to process an order ?
2984
12.
I've just placed an order and haven't received my order confirmation, why?
3127
13.
How can I cancel my order?
3133
14.
Where can I find my tracking number?
3418
15.
Who do you use for shipping?
4145
16.
Why is my order on hold, requiring a credit card verification?
2616
17.
Why do you still take the funds if the transaction was declined?
18.
I've placed my order by mail with a personal check/ money order. Why was the money returned to me?
2593
19.
How do I get a RMA form?
3713
20.
How long does it take for a refund to reflect back onto my card?
2861
21.
Why was my return rejected?
3035
22.
I've received the wrong color / item how can we fix this?
3008
23.
How long Does APO shipping takes?
2995
24.
Why do I have to pay duties and taxes?
2969
25.
My package shows delivered and I don't have it what should I do?
2687
26.
Do you offer coupon codes?
3166
27.
I found this coupon code on retailmenot.com and it doesn't work, why?
5169
28.
Re : ( Ordering ) - Can I add or change my order?
157
3/22/2017
29.
Re : ( Returns(RMA) ) - How do I return an item?
218
3/15/2017
30.
205
3/7/2017
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