What are your hours of operation?
Is HairSisters a wholesaler?
I don't have an account, can I use someone else's to place an order?
Can I special order a color that's not listed on the site?
What's same day shipping?
Do you offer free shipping?
Why hasn't my order shipped some items were same day shipping and some were not?
I've paid for expedited shipping and my order is still processing why?
Can I change my order once it has been submitted?
What is a back ordered Item?
Why does it take up to 72 hours to process an order ?
I've just placed an order and haven't received my order confirmation, why?
How can I cancel my order?
Where can I find my tracking number?
Who do you use for shipping?
Why is my order on hold, requiring a credit card verification?
Why do you still take the funds if the transaction was declined?
I've placed my order by mail with a personal check/ money order. Why was the money returned to me?
How do I get a RMA form?
How long does it take for a refund to reflect back onto my card?
Why was my return rejected?
I've received the wrong color / item how can we fix this?
How long Does APO shipping takes?
Why do I have to pay duties and taxes?
My package shows delivered and I don't have it what should I do?
Do you offer coupon codes?
I found this coupon code on retailmenot.com and it doesn't work, why?
Re : ( Ordering ) - Can I add or change my order?
Re : ( Returns(RMA) ) - How do I return an item?