0 Items ($0.00) Mission Statement We at hairsisters are committed to providing exceptional service and quality products to you our customers at an affordable price. Here at HAIRSISTERS the customer comes first, we are constantly striving for new and innovative ways to better serve you to enhance your experience with our company. Return Part of our commitment is to assure you do not receive any product(s) that may be used or damaged in any way. To insure this our return policy is as follows: 1.) If you are returning a product that you are not satisfied with you must have all tags and the original packaging that was sent to you. If you do not have these items then there will be a restocking fee between 20-40% (see details) 2.) You have two weeks upon the confirmation of delivery (meaning we can verify you have received your product) to contact our customer service department at 1-(866)-424-7747 or sales@hairsisters.com to request a return Authorization form. 3.) Once you have contacted customer service and have received you RMA Form you will be responsible for the shipping cost of the returned product(s) (see exceptions) 4.) If you are exchanging a product that you are not satisfied with (note code 1 still applies ) You will be responsible for the shipping costs both ways unless we are at fault for shipping a wrong or defective item. 5.) For wigs, half-wigs and ponytails, customers must request for refund or exchange within seven calendar days since the delivery date 6.) All other items (weaves, braids, hair pieces, and et cetera) are eligible for refund or exchange during fourteen calendar days since the delivery date. 7.) International orders, military installation orders request must be made within twenty calendar days since the ship date rather than delivery date. 8.) Returning a defective product, if you have received a defective product(s) you must notify our customer service department immediately. Once having contacted us we will have you ship back the product at our expense. Once the product arrives at our facility we will launch our investigation. Your claim may take up to 2 to 3 days, if found that the product is defective you will be reimbursed the total amount back via your payment method. (see exceptions) 9.) If you are returning a product and it is an international order you have twenty calendar to contact our customer service department to request a RMA. 10.) If you have received any wrong product(s) we are happy to introduce our Immediate Correction Policy. This policy is to better serve you the customer, in the event that we have sent you a wrong item(s) we will ship out the correct item(s) with in 1-2 business days and a return label. Please note that if you do not ship the incorrect items within 7 business days you will be charged the full amount of all product(s). (see exceptions) Exception 1.) Currently, free ground shipping only applies to continental United States (48 Contiguous States) and military installation (APO, FPO, MPO). 2.) If return item(s) are damaged or not in new condition we will either refuse the item(s) or send item(s) back to you. - All sale and promotional items are eligible for exchange only. - All clearance items are non-returnable. All sales of clearance items are final. - If customer refuses package(s) we will credit the total amount less shipping cost and may charge 20% for restocking fee. Restocking Fee * When your return items are not in original condition following restocking charge will apply. 20% - Missing parts (i.e. item tag, inside packaging, etc.) 30% - Damage item (i.e. item in wrong shape or form, item shipped out in small box, etc.) 40% - Smell (perfume or sweat smell). Missing package (missing paper container, plastic bag, etc) Filling Your Order - To fill your order, it may ship in multiple shipments. Your order will ship either via UPS , or USPS pending your location. - By placing phone order via telephone you are agreeing to all terms and conditions of our company policies. Order Cancellation -You can cancel an item, or an order anytime before you order has shipped out, however, to cancel an order or item, for security purpose, we require you to contact us at (866)424-7747 and confirm cancellation with our Customer Representative. Note, e-mail cancellation request will not be sufficed. Privacy Protecting your privacy is always our top priority. Hair Sisters is committed to safeguarding your privacy during and after your orders are processed. Hair Sisters will not disclose or pass on individual information to any outside organizations without customer's request or consent. This policy will protect your name, gender, date of birth, e-mail address, mailing address, shipping address, phone number(s), credit card information and et cetera. Only Hair Sisters may use your contact information to send important messages, or marketing or promotional items and literatures. If you do not wish to receive any marketing or promotional items and literatures, please notify Hair Sisters Customer Care. Security All credit card details given over the Internet to Hair Sisters site are encrypted and are processed by GeoTrust¡¯s Quick SSL Premium. GeoTrust makes use of Public Key Infrastructure and Digital Certificates to ensure the authenticity and security of each transaction. 256-bit encryption is used - one of the strongest level employed by any payment processing provider. This secure trading allows us to complete all the financial transactions in a secure environment. All details given are encrypted and securely protected in accordance with the Data Protection Act of 1984. Before you enter credit card information, you can verify that you are on a secure server by: * Checking for a locked padlock in the bottom right hand corner of your browser window. * The address of this page begins with https://" The "s" means that it is on a Secure confirm delivery date, such as USPS Priority Mail or Parcel Post Mail, refund or server. Customers' credit and debit card details are stored on a secure server. Nobody is able to obtain your credit or debit card details nor other information. No personal or financial details are left unencrypted on a remote server, and such details are never sent by e-mail. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures. Any information you submit to us is controlled by the privacy policy in effect at the time you submit it. If we significantly change our policy, we will notify you of the policy changes. Last updated on Oct. 31, 2008