| Part of our commitment is to assure you do not receive any product(s) that may be used or |
| damaged in any way. To insure this our return policy is as follows: |
|
| 1.) If you are returning a product that you are not satisfied with you must have all tags and the |
| original packaging that was sent to you. If you do not have these items then there will be a |
| restocking fee between 10-30% (see details) |
|
| 2.) You have two weeks upon the confirmation of delivery (meaning we can verify you have |
| received your product) to contact our customer service department at 1-(866)-424-7747 or |
| sales@hairsisters.com to request a return Authorization form. |
|
| 3.) Once you have contacted customer service and have received you RMA Form you will be |
| responsible for the shipping cost of the returned product(s) (see exceptions) |
|
| 4.) If you are exchanging a product that you are not satisfied with (note code 1 still applies ) |
| You will be responsible for the shipping costs both ways unless we are at fault for shipping |
| a wrong or defective item. |
|
| 5.) For wigs, half-wigs and ponytails, customers must request for refund or exchange within |
| seven calendar days since the delivery date |
|
| 6.) All other items (weaves, braids, hair pieces, and et cetera) are eligible for refund or exchange |
| during fourteen calendar days since the delivery date. |
|
| 7.) International orders, military installation orders request must be made within twenty calendar |
| days since the ship date rather than delivery date. |
|
| 8.) Returning a defective product, if you have received a defective product(s) you must notify our |
| customer service department immediately. Once having contacted us we will have you ship back |
| the product at our expense. Once the product arrives at our facility we will launch our |
| investigation. Your claim may take up to 2 to 3 days, if found that the product is defective you will |
| be reimbursed the total amount back via your payment method. (see exceptions) |
|
| 9.) If you are returning a product and it is an international order you have 21 days to contact our |
| customer service department to request a RMA. |
|
| 10.) If you have received any wrong product(s) we are happy to introduce our Immediate |
| Correction Policy. This policy is to better serve you the customer, in the event that we have sent |
| you a wrong item(s) we will ship out the correct item(s) with in 1-2 business days and a return |
| label. Please note that if you do not ship the incorrect items within 7 business days you will be |
| charged the full amount of all product(s). (see exceptions) |
